Explore content about career advancement, going back to school, balancing all of life's tasks, and achieving all your professional goals! The world of higher education is customized to the meet the needs and learning style of younger students, and in general, fails to acknowledge the characteristics of adult learners. Many schools and educational institutions are stymied when trying to provide a successful adult degree completion program. CCU recognizes the characteristics of adult learners, and has crafted an educational program, which specifically address these characteristics. Adult learners are well equipped to take on the challenge of higher education. It takes a school that is attune to the characteristics of adult learners to best provide a successful adult degree completion program.
The Adult Learning Theory - Andragogy - of Malcolm Knowles
Staff Development - Adult characteristics
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Characteristics of Adult Learners
Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adults learning in the s. Understanding these characteristics will help you inspire your agents to improve their skills, improve the quality of your training and improve the quality of your contact center. Agents will be more receptive and committed to training if they understand why it is important to the organization, their management, the customer and most importantly themselves.
Adult education , also called continuing education , any form of learning undertaken by or provided for mature men and women. Education for vocational , technical, and professional competence. Such education may aim at preparing an adult for a first job or for a new job, or it may aim at keeping him up to date on new developments in his occupation or profession. Education for health, welfare , and family living. Such education includes all kinds of education in health, family relations, consumer buying, planned parenthood, hygiene, child care, and the like.